Delivery of part was on time as stated. Unfortunately the packaging let it down. I ordered a new door seal for the freezer and the first one was squashed in four places. Needed replacing to which I had to order another to replace the first. The second was better but still squashed in the same places as the original. Needless to say I can't be bothered to go through the same performance all over again. Refund on the first seal was received quickly so not too much out of pocket.
Read more
by mark hall
28/01/2025
Easy to find product
Easy to find product. Great price and delivery.
Read more
by Pauline Armstrong
28/01/2025
Great service
Great service , goods as described arrived quickly thank you
Read more
by Mr Ronald Hughes
28/01/2025
happy with item
happy with item
Read more
by Alan
28/01/2025
Washing machine spares
Carry a large range of spares. Fast and efficient service.
Read more
by Allan Horsfield
28/01/2025
Great service always my first choice
Great service always my first choice as it has great customer support
Read more
by Mrs Denise Wilkins
28/01/2025
Vacuum cleaner bags.
The bags arrived promptly.
Read more
by David Maginnis
28/01/2025
Beko Tumble Drier Repair
Great job. Ordered new drain pipe for tumble drier and eSpares had the perfect match. Very competitive price, arrived promptly and easily fitted. Problem solved.
More than happy and would use eSpares again.
Read more
by Rob Y
28/01/2025
Accurate part selection on the website…
Accurate part selection on the website and fast delivery. All you need.
Read more
by Customer
28/01/2025
Good quick delivery
Good quick delivery. Exactly as ordered
Read more
by Mr Desmond Modeste
28/01/2025
Very efficient
Very efficient, delivered well packed
Read more
by Mr Harries
28/01/2025
Great products, awful customer service!
This is this review is based on the service and my experience and not the parts received, which are always well priced and good quality.
I ordered from Espares online on Saturday and within one minute cancelled the order because there’s a part I forgot. I then re-ordered the original part plus the new part. I went through the cancellation procedure and received a notification that the order had been cancelled.
There is no way to track your order. They make reference to being able to track your order but you are not able to do so.
When the order arrived it does have a Royal mail tracking number on the box, but they don’t provide you with this anywhere on their website.
They are also totally uncontactable. They have no phone number. They have no email address and when I found an old phone number they say it’s not in use and you can contact them on live chat.
There is no live chat.
I have now received two items one box with one part in it and one box with two parts in it. I want the one with the two parts obviously but I will have to open at least one of the boxes to find out which is the box I want to keep.
There is a customer order number on the email and there is also a reference number on the box, however the order number on the email does not coincide with the reference on the box so I will have to open one of them.
I’ve also found out now after looking online that I need to pay £4 delivery to send the item back, this is absolutely ridiculous as I cancelled the order in good time and this is not the point of online sales. A similar service with Amazon you’re able to cancel immediately and request a refund immediately there’s been a lot of additional time wasted and money spent because Espare have a very weak customer system.
I appreciate it was my fault originally, however it’s clear they have reduced service to save money and offer nothing back. Not even the FAQ’s are up to date!
Read more
by Jan Johnston
28/01/2025
Doesn’t fit cheap plast
Doesn’t fit cheap plast
Read more
by Gillian
28/01/2025
Great product
Great product. Fits well. Quick delivery
Read more
by Paul Taylor
28/01/2025
Hotpoint Dryer Filter
Great company to deal with. Always have what I need. Competitive prices.
Read more
by Anne Nelson
28/01/2025
Prompt service
Prompt service
Read more
by Frances Kelly
28/01/2025
Excellent delivery time
Excellent delivery time, use Espares delivery history to our island as good practice to other companies who don’t even try.!
Read more
by Fred - Marine Players
28/01/2025
No problems
On time, friendly guy, correct product.
Read more
by M P Nicholls
28/01/2025
Easy to find the product on your…
Easy to find the product on your web-site. Easy to order, and the item came as expected
Read more
by CraigStanier
28/01/2025
Great price and fast response
Great price and fast response
Read more
Cookie Preferences
Screwfix Spares Limited use essential cookies, including third party cookies (and similar technologies) so that our website works.
We would also like to set non-essential cookies (and similar technologies) to personalise and improve your experience as well as deliver relevant advertising on this and other websites.
You can refuse to consent to these non-essential cookies (and similar technologies) by clicking on "Reject Non-Essential Cookies".
For more information, please see our Privacy Policy, you can view or change your settings any time by clicking on "Cookie Settings" contained within the footer of our website.
