A whole week now after paying for next day delivery. I still haven’t received my order, according to DPD tracking they’ve not received it either. Customer waiting on dishwasher being fixed whilst I’m left looking like a mug. All I want now is a refund yet there is absolutely no way of easily getting in contact with customer services. Not like they’ve been proactive either to say why it hasn’t been dispatched either.
Read more
by Helen Field
30/01/2025
Fabulous service
Fabulous service
Read more
by Mr C
30/01/2025
item required was easy to find
item required was easy to find and no trouble to order.
Item arrived on time and in good order.
Read more
by Martin Robson
30/01/2025
Prompt next day delivery and genuine…
Prompt next day delivery and genuine part
Read more
by Mrs A
30/01/2025
Good customer experience
Easy to use
Fragile item carefully wrapped and protected
Fast delivery
Read more
by Ubique Property Limited
30/01/2025
Delivered very quickly
Delivered very quickly
Read more
by Michael Edwards
30/01/2025
All good and made a difference
All good and made a difference
Read more
by Richard Flack
30/01/2025
I found exactly the right item to…
I found exactly the right item to replace a failed oven element. Works a treat for a quarter of the Hotpoint price. Great delivery as expected.
Read more
by Teresa
30/01/2025
Large freezer drawer
Fit perfectly
Read more
by Ian
30/01/2025
samsung part.
Part that I was looking for was easy to find and delivery was straight forward.
Read more
by Mr Steve Watson
30/01/2025
Excellent service and prompt delivery.
Excellent service and prompt delivery.
Read more
by Mr Francois Smit
30/01/2025
Very user friendly company
Very user friendly company
Read more
by Memomum
30/01/2025
Fantastic customer service!
I placed an order and checked with Espares.co.uk that the item was compatible with my whitegoods item. I was assured that it was compatible and ordered said item for next day delivery. On receiving said item I could see straightaway that it was not compatible at all. I contacted Espares - the person with whom I communicated was very apologetic and offered me a full refund immediately, including the postage for which I had paid, telling me that there was no need to return the incorrect item. I obviously cannot use the incorrect item, but this is fantastic customer service. I will definitely shop with Espares in the future, and recommend Espares as a company that one can trust!
Read more
by S MASON
30/01/2025
Genuine parts and fast delivery
Genuine parts and fast delivery - arrived sooner than expected.
Read more
by Michael Blacklee
30/01/2025
Tumble drier bearing and shaft replacement- fix worked very well
Found that tumble drier belt had snapped as a result of the drum bearing and shaft wearing away. Watched the excellent espares video how to repair it, ordered the parts, arrived quickly and I got it working again, so very pleased with espares. Ordered a new seal too (thought would replace while drum was out), it didn't match the old one so left that and returned new one, very easy return service collected from my door and credit received, great service all round.
Read more
by Delores
30/01/2025
Machine fixed, shame about delay in receiving part…
Pros: Great video on Espares website showing exactly how to resolve my washing machine door lock issue, and was able to find the right part for my ancient machine and successfully fit it myself. Thank you for saving me a lot of money in not having to buy a new machine!
Cons: I have deducted stars because despite paying for 2 day delivery it hadn’t arrived after 3 days. I had no tracking code to check where it was, and so I didn’t know Royal Mail had delivered it to the wrong address until my neighbour brought it round. So Espares - please make sure you give your customers a tracking number so they aren’t getting frustrated by being unable to find any method of quickly contacting customer services to find out what has happened.
Read more
by Clive Parrott
30/01/2025
Had the parts and delivered promptly…
Had the parts and delivered promptly but postage charge very excessive
Read more
by Peter
30/01/2025
Had a good range of product
Had a good range of product, great value and delivered on time.
Read more
by Edward Holder
30/01/2025
Found the parts I was looking for and…
Found the parts I was looking for and delivered on time
Thanks e. Spares / Screwfix
Read more
Cookie Preferences
Screwfix Spares Limited use essential cookies, including third party cookies (and similar technologies) so that our website works.
We would also like to set non-essential cookies (and similar technologies) to personalise and improve your experience as well as deliver relevant advertising on this and other websites.
You can refuse to consent to these non-essential cookies (and similar technologies) by clicking on "Reject Non-Essential Cookies".
For more information, please see our Privacy Policy, you can view or change your settings any time by clicking on "Cookie Settings" contained within the footer of our website.
